Thomas T Wiggin

Phone (425) 577-1445



Experience

ArenaNet | Quality Assurance Engineer

Bellevue, WA | Currently

+ Focus on maps, game balance and cinematic testing for Guild Wars: Eye of the North.

+ Exchange ideas with developers and cinematic teams for a better game experience.

+ Analyze art, design and hardware issues to create clearly written bug reports.

+ Member of the Eye of the North demonstration team for Penny Arcade Expo 2007.



Microsoft - Volt | Lead Test Associate 2

Redmond, WA | 2006-07

+ Lead Test Associate 2 for Forza Motorsport 2’s Single Player and Recon teams.

+ Test Associate 2 on the MGSA Blue Dragon Localization Team.

+ Responsible for up to 20 test associates testing prototype Xbox hardware. The hardware test included: The “Zephyr” Xbox 360 Elite, “Liberty” 360 controller, and “Cerebral” 512mb Memory Unit.

+ Developed the Elite Test Award morale program to increase and reward project team cohesiveness and individual achievements.



John Hancock | Financial Advisor

Portland, OR | 2005

+ Certified by the National Association of Securities Dealers by passing the Series 6, 63. + These certificates allow me to trade mutual funds and variable insurance.

+ Perfected interpersonal interviewing methods allowing for clients to become comfortable and address serious life planning goals and retirement schedule.



ABC/TV Good Morning America | Production Assistant

New York, NY | 2002-05

+ Top 5% in intern performance at Time Square Studios, NY. Asked by producers to continue my internship the next summer at Prospect Studios in Hollywood CA.

+ 2003 Academy Award production film crew assistant in Hollywood, CA. Communicated events at the Vanity Fair Party and organized celebrity interviews.

+ Responsible for research on a suspected Al Qaeda operative in Eastern Washington. Coordinated film production efforts with affiliate broadcasting agencies.



Cuda Apparel | Marketing Manager

Pullman, WA | 2002-05

+ Accumulated over $200,000 in sales with over 98% customer satisfaction.

+ Increased Cuda Apparel’s market share in Pullman 400% by increasing product value, simplifying the ordering process and promoting return business.

+ Restructured the shipping, advertising and hiring practices to grow the company into the number one provider of custom apparel for Eastern Washington.



Education

Washington State University

Pullman, WA | 2001-2005

+ Honors from the Edward R. Murrow School of Communication

+ Bachelor of Arts in Communication emphasizing Journalism

+ Minor in Business Administration



Dear Hiring Manager:



This letter is to express my interest in careers posted on Craigslist. I am both qualified and driven to achieve high levels of success. My strong technical, financial and national media experience will make me a very competitive candidate for any positions.

The key strengths I possess for success in this position include, but are not limited to, the following:

• Successfully managing software and hardware testing teams.

• Thrive with minimal guidance on implementing and prioritizing projects.

• Eager to learn new methods making our team more successful.

• Proven track record of successful market and sales expansion.

• Self-starter with the ability to motivate peers.

• Adept international traveler and comfortable in changing environments.



I also have experience in learning and excelling at new technologies. My experience includes but is not limited to:

• Gathering technical requirements from clients and translating them.

• Financial planning software and presentations.

• Problem isolation, analysis and decisive action.

• Software and hardware quality testing.

• Client lead generation, service and support.

• Process improvement and documentation.



Please view my attached resume for additional information on my experience.



I can be reached anytime on my cell phone, 425-577-1445. I appreciate your time, consideration and look forward to speaking with you.